This problem is caused by inadequate power to the Display port of the controller via USB-C.
Recommendations:
Use the 1m USB-C cables we provided if you are using other longer cables.
Connect directly to the USB port of the computer if you are connecting it via a hub.
The monitor can also be powered via a wall power adapter (a 10 Watt or more) phone charger can power on the monitor however if you connect the USB-C Display port of the controller directly to a wall adapter the touch function will not work because touch data is transmitted via that port. To use a wall adapter to power the monitor and have the touch function working use a Y-Cable
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article